{"id":15612,"date":"2024-12-24T15:03:23","date_gmt":"2024-12-24T15:03:23","guid":{"rendered":"https:\/\/www.americanaopticas.com\/optica-virtual\/?page_id=15612"},"modified":"2025-01-08T10:20:18","modified_gmt":"2025-01-08T15:20:18","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.americanaopticas.com\/optica-virtual\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15612\" class=\"elementor elementor-15612\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec4902 e-con-full e-flex e-con e-parent\" data-id=\"2ec4902\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af07432 elementor-widget__width-initial libro_reclamacion elementor-widget-mobile__width-inherit elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"af07432\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de Reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15612\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"af07432\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de reclamaciones - Americana Centro \u00f3ptico\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"15612\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_59c26cb elementor-col-100\">\n\t\t\t\t\t<div class=\"title\">Identificaci\u00f3n del reclamante \n<b class=\"alert\" style=\"font-size: 10px\">* Datos requeridos<\/b><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombres elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombres\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombres]\" id=\"form-field-nombres\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-pri_apellido elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-pri_apellido\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrimer apellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[pri_apellido]\" id=\"form-field-pri_apellido\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Primer apellido\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-seg_apellido elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-seg_apellido\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSegundo apellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[seg_apellido]\" id=\"form-field-seg_apellido\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Segundo apellido\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tip_doc elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tip_doc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documentaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tip_doc]\" id=\"form-field-tip_doc\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Selecci\u00f3n de Documentaci\u00f3n\">Selecci\u00f3n de Documentaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nro_doc elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nro_doc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de documentaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nro_doc]\" id=\"form-field-nro_doc\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00famero de documentaci\u00f3n\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-celular elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-celular\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[celular]\" id=\"form-field-celular\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Celular \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-departamento elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-departamento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDepartamento \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[departamento]\" id=\"form-field-departamento\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Departamento \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-provincia elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-provincia\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProvincia \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[provincia]\" id=\"form-field-provincia\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Provincia \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-distrito elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-distrito\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDistrito \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[distrito]\" id=\"form-field-distrito\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Distrito \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-direccion elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-direccion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[direccion]\" id=\"form-field-direccion\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-referencia elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-referencia\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReferencia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[referencia]\" id=\"form-field-referencia\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Referencia\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-correo elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-correo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[correo]\" id=\"form-field-correo\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_b0d029c elementor-col-100\">\n\t\t\t\t\t<div class=\"title\">Detalle del reclamo y orden del consumidor  \n<b class=\"alert\" style=\"font-size: 10px\">* Datos requeridos<\/b><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tip_reclamo elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tip_reclamo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de reclamo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tip_reclamo]\" id=\"form-field-tip_reclamo\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Tipo de reclamo\">Tipo de reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamaci\u00f3n (1)\">Reclamaci\u00f3n (1)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja (2)\">Queja (2)<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tip_consumo elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tip_consumo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de consumo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tip_consumo]\" id=\"form-field-tip_consumo\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Tipo de consumo\">Tipo de consumo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Producto\">Producto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Servicio\">Servicio<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nro_pedido elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nro_pedido\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN \u00ba de pedido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nro_pedido]\" id=\"form-field-nro_pedido\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N \u00ba de pedido\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-fecha_reclamo elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fecha_reclamo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de reclamaci\u00f3n \/ queja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[fecha_reclamo]\" id=\"form-field-fecha_reclamo\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" placeholder=\"Fecha de reclamaci\u00f3n \/ queja\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-proveedor elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-proveedor\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProveedor\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[proveedor]\" id=\"form-field-proveedor\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Proveedor\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-monto_recla elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-monto_recla\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto reclamado (S\/.)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[monto_recla]\" id=\"form-field-monto_recla\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Monto reclamado (S\/.)\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-descripcion_prod elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-descripcion_prod\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n del producto o servicio\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[descripcion_prod]\" id=\"form-field-descripcion_prod\" rows=\"3\" placeholder=\"Descripci\u00f3n del producto o servicio\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-fecha_compra elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fecha_compra\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de compra\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[fecha_compra]\" id=\"form-field-fecha_compra\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" placeholder=\"Fecha de compra\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-fecha_consumo elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fecha_consumo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de consumo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[fecha_consumo]\" id=\"form-field-fecha_consumo\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" placeholder=\"Fecha de consumo\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-fecha_caduc elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fecha_caduc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de caducidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[fecha_caduc]\" id=\"form-field-fecha_caduc\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" placeholder=\"Fecha de caducidad\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-detalles_reclamo elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detalles_reclamo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle de la Reclamaci\u00f3n \/ Queja, seg\u00fan lo indicado por el cliente:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[detalles_reclamo]\" id=\"form-field-detalles_reclamo\" rows=\"4\" placeholder=\"Detalle de la Reclamaci\u00f3n \/ Queja, seg\u00fan lo indicado por el cliente:\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-pedido_cliente elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-pedido_cliente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPedido del Cliente:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[pedido_cliente]\" id=\"form-field-pedido_cliente\" rows=\"4\" placeholder=\"Pedido del Cliente:\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_cce4161 elementor-col-100\">\n\t\t\t\t\t<div class=\"detalles\">\n<b class=\"alert\">(1)<\/b>\n<strong>Reclamaci\u00f3n:<\/strong>\nDesacuerdo relacionado con productos y \/ o servicios.\n<br>\n<b class=\"alert\">(2)<\/b>\n<strong>Queja:<\/strong>\nDesacuerdo no relacionado con productos y \/ o servicios; o, malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico.\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-acepto1 elementor-col-50\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[acepto1]\" id=\"form-field-acepto1\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-acepto1\">Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a22a86a elementor-col-50\">\n\t\t\t\t\t<div class=\"terminos\">\n* La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi.\n* Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-acepto2 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[acepto2]\" id=\"form-field-acepto2\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-acepto2\">He le\u00eddo y acepto la Pol\u00edtica de privacidad y seguridad y la Pol\u00edtica de cookies.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar Reclamo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a506a61 elementor-widget elementor-widget-spacer\" data-id=\"a506a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e3e42 elementor-widget__width-initial elementor-widget-mobile__width-inherit color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"18e3e42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, Centro \u00d3ptica Americana EIRL dispone de un Libro de Reclamaciones para registrar quejas o reclamos sobre la Tienda Virtual. Sigue estos pasos para enviar tu queja \/ reclamo:<\/span><\/p><ol><li><span style=\"font-weight: 400;\">Descarga el archivo Excel \u201cLibro de Reclamaciones\u201d <a href=\"https:\/\/www.americanaopticas.com\/optica-virtual\/wp-content\/uploads\/2025\/01\/LIBRO-DE-RECLAMACIONES-CENTRO-OPTICA-AMERICANA.xlsx\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/span><\/li><li><span style=\"font-weight: 400;\">Completa el archivo y gu\u00e1rdalo en tu computadora.<\/span><\/li><li><span style=\"font-weight: 400;\">Adjunta el archivo en el formulario al final de esta p\u00e1gina o env\u00eda al correo tiendavirtual@americanaopticas.com<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">De conformidad con el Decreto Supremo N\u00b0101-2022-PCM, el plazo de atenci\u00f3n del reclamo es de no mayor a quince (15) d\u00edas h\u00e1biles desde su presentaci\u00f3n, el cual puede ser atendido mediante comunicaci\u00f3n escrita (v\u00eda carta y\/o correo electr\u00f3nico, seg\u00fan haya sido solicitado por el consumidor), de conformidad con lo establecido en el art\u00edculo 152 de la Ley N\u00ba 29571, C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, Centro \u00d3ptica Americana EIRL dispone de un Libro de Reclamaciones para<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-15612","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.2) - 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